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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Steve O'Connor

Steve O'Connor

September 29, 2024

5  out of  5
rating by Steve O'Connor
"Great customer service. Always courteous and professional"
We responded:
"Thanks, Steve. Please call if you need anything."
Profile photo of Fred Gonzales

Fred Gonzales

August 6, 2024

5  out of  5
rating by Fred Gonzales
"Our vehicle broke down in our driveway. We were about to pay $75.00 for a three block tow. It was my wife who remembered that we had 24 hour road side service with our State Farm policy. I call and told them what had happened. They got me a tow immediately and at no charge. Their service was fast and easy and I was back on the road within a couple of days. Thank you State Farm for your quick and friendly staff and service."
We responded:
"Hey Fred. I'm happy everything worked out so smooth. We appreciate you and your family. Thanks for the great review. Talk to you soon. "
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Tom Quinn

July 31, 2024

5  out of  5
rating by Tom Quinn
"We needed a renter’s policy for our son, worked with Jess to make that happen. Jess didn’t just give us a quote but rather talked through the various coverages and premiums so we could select what worked for us. She took our payment over the phone and immediately mailed out the proof of coverage. Jess was fantastic to work with, highly recommend!!"
We responded:
"Thank you, Tom, for the great review. Jess IS awesome! Please call if you have any questions or need anything. "
Profile photo of Linda McFann

Linda McFann

January 31, 2024

5  out of  5
rating by Linda McFann
"Puuurfection! So seamless and so helpful."
We responded:
"Good morning, Linda. Welcome to the office and thank you so much for the awesome review. We are so excited to take care of your auto and home insurance. Please call, text, or email when you need anything. Have a great weekend and thanks again. "
Profile photo of Chelle Marquardt

Chelle Marquardt

January 24, 2024

5  out of  5
rating by Chelle Marquardt
"Jessica helped us get the best product for our needs. Would recommend her and the team at Eric Lusby Insurance Agency for all of your needs!!!"
We responded:
"Thank you so much, Chelle. Yes, Jess is awesome. Thanks for trusting us with your auto and home insurance. Call me if you need anything. Have a great day!"
Profile photo of Meghan a

Meghan a

January 20, 2024

5  out of  5
rating by Meghan a
"Bri was very friendly and helpful. She made my annual review a pleasure!"
We responded:
"Thank you Meghan!"
Profile photo of Jacob Davis

Jacob Davis

January 2, 2024

1  out of  5
rating by Jacob Davis
"Horrible customer relations. Can't even waive a $20 fee (for a 4-year customer) that they caused by typing in the wrong address and causing the bank to flag it as fraud. Can't imagine what kind of help they would be if there is an actual accident. Every person I talked to was unprofessional toward the end over $20. Apparently State Farm is so hard up for money that they can't accept their own mistakes and waive $20."
We responded:
"Hey Jacob. I'm sorry for the frustration. Please call me personally and we can discuss the new fee structures for billing and payments. "
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Todd Moore

November 21, 2023

5  out of  5
rating by Todd Moore
"The only place I get insurance."
We responded:
"Hey Todd. Thank you so much for the five star review. Please call if you need anything. Have a great Thanksgiving. "
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Heidi Germain

November 3, 2023

5  out of  5
rating by Heidi Germain
"Great service"
We responded:
"Thank you so much, Heidi! Have a great weekend and let me know if you need anything from us. "
Profile photo of Erin Miles

Erin Miles

October 4, 2023

5  out of  5
rating by Erin Miles
"Friendly and knowledgeable staff that I'd always helpful."
We responded:
"Thank you, Erin, for the five star review. Please continue to stay in touch if you need anything. We all appreciate you!"
Profile photo of ReAnna Whitcomb

ReAnna Whitcomb

September 29, 2023

5  out of  5
rating by ReAnna Whitcomb
"Thank You Jake at Eric Lusby State Farm office, I always appreciate Eric and his amazing staff.....there is a reason I have had insurance with you guys almost 20 years"
We responded:
"Re Anna, thank you so much for the kind words about Jake. He's new to the office and doing a great job. We are glad to have him on the team. As always, thanks for your trust in the office. We appreciate you. Have a great week!"
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Brad Maccall

September 4, 2023

5  out of  5
rating by Brad Maccall
"What can I say? This place makes you feel like family and knows the true meaning of customer service. I will be with them as long as I can help it. Highly recommend 10/10."
We responded:
"Thank you, Brad, so much for the awesome review! Please call if you need anything. "
Profile photo of Jaime Anderson

Jaime Anderson

August 18, 2023

5  out of  5
rating by Jaime Anderson
"I had been with American Family since I started driving over 30 years ago. Out of nowhere they raised my rates astronomically and blamed the statewide insurance increase, yet would not provide me with a breakdown of what they were charging me or offer to negotiate with me after being a customer for so long. So...I said "so long." Someone recommended Eric Lusby and I'm so glad I they did because he was able to save me so much money! Was also super appreciative of the friendly staff that helped me get everything set up. :)"
We responded:
"Hey Jaime. We are so glad to have you in our office. Thank you for the awesome review. Yes, the team is awesome, but remember to contact me directly if you need anything. Again, thanks for your trust in us. Have a great week. "
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Chantell Hansen

August 11, 2023

4  out of  5
rating by Chantell Hansen
"Always helpful when needed"
We responded:
"Thank you, Chantell. "
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Vicki Filz

August 4, 2023

5  out of  5
rating by Vicki Filz
"Jessica Creasey was wonderful! She responded quickly, was attentative to details and has wonderful communication skills. So wonderful to receive excellent customer service! Thank you so much Jessica! Highly recommended!!!!"
We responded:
"Hey Vicki. Thank you so much for the awesome review. Yes, Jess is fantastic. Welcome to the office and please contact me if you need anything. Have a great weekend. "
Profile photo of Josh Guddat

Josh Guddat

June 30, 2023

5  out of  5
rating by Josh Guddat
"We needed to switch insurances quickly and Jessica was super responsive in guiding us through the process. On top of that, Eric Lusby supports Pomona Elementary and we are proud to be customers!"
We responded:
"Josh, thank you for the awesome review. We are glad to have you as part of the office and yes, we can't wait to continue having a positive impact on Pomona. Let us know if you have ideas on what we can do to help students and teachers. Thanks again. "
Profile photo of Matthew Tipton

Matthew Tipton

May 18, 2023

5  out of  5
rating by Matthew Tipton
"Absolutely wonderful experience! I was trying to find insurance for a new business start up and Jess literally saved the day! She worked with me to help find exactly what I needed and walked me through the entire process making sure I was covered with exactly what I needed. Without her I don’t think I would have ever gotten up and running. Thank you Jess, you’re my hero!"
We responded:
"That is awesome, Matthew! Thank you so much for sharing this. I'll let Jess know. Please call if you need anything. Have a great week. "
Profile photo of Erin Hepburn

Erin Hepburn

May 17, 2023

5  out of  5
rating by Erin Hepburn
"Working with Jess and Eric has been an absolutely wonderful experience! Our insurance needs are complicated and Jess was so kind and patient with me throughout the process of switching our policies to State Farm. The knowledge, customer service and professionalism at Eric Lusby’s office goes above and beyond all of my expectations!!"
We responded:
"Erin, thank you so much for the five star review. You and your family are incredible and we are so happy to have the opportunity to take care of all your insurance needs. Enjoy the summer and call me if you need anything. Tell your husband I said hello. His business set up the heating and cooling at my house and the system works perfectly! Thank you again. "
Profile photo of TOM KENYON

TOM KENYON

April 11, 2023

5  out of  5
rating by TOM KENYON
"talk about one stop quality service, this is the place, Jamie handled my questions and was very helpful and listened and gave great advice, was very efficent with my time and adjusted my policies as requested, just awesome service, glad to have found this office and staff"
We responded:
"Tom, welcome to the office and thank you for the 5 star review! We are so happy to have you here with your home and auto insurance. Please contact us if you need anything. Again, thanks for your trust in State Farm and our team. "
Profile photo of Krista Page

Krista Page

April 6, 2023

5  out of  5
rating by Krista Page
"Jessica was wonderful! The service was amazing, professional and quick, and all of my questions were answered. I feel great about my experience here so far, plus I saved a lot of money. Highly recommend!"
We responded:
"Thank you, Krista, for the five star review. We so appreciate you. Please call if you ever need anything regarding all your insurance policies. Have a great weekend!"
Profile photo of Rochelle Gudder

Rochelle Gudder

April 4, 2023

5  out of  5
rating by Rochelle Gudder
"I was helped by Jess Creasey in getting renters insurance and am very satisfied with my experience with this location? I was welcomed by all staff working as I walked in, and walked into a very clean and nice looking establishment. I had a few questions about the differences in renters insurance packages and Jess made the process easy on my end by answering all my questions and broke down numbers in a way that didn’t confuse me. I also had some questions about life insurance policies and Jess was happy to run some numbers to show me some different options. I am happy to have come to this location, the friendly staff, and stress-free environment made getting insurance a breeze."
We responded:
"Good morning, Rochelle. Thank you so much for the five star review and trusting us with your renters insurance. Please contact me or Jessica if you have any questions or need anything. Have a great day and thanks again. "
Profile photo of Beth Page

Beth Page

March 24, 2023

5  out of  5
rating by Beth Page
"Jess Creasey was amazing to work with! She is very personable and professional. We were able to save money and she made the process of changing agents a great experience. Highly recommend Jess and the Eric Lusby team!"
We responded:
"Thank you so much for the 5 star review, Beth. We are so glad you chose our office and team for your insurance. Jess is wonderful and we are lucky to have her on the team. Please reach out if you need us. Thanks again!"
Profile photo of Nicole Lee

Nicole Lee

March 23, 2023

5  out of  5
rating by Nicole Lee
"Tyson was very helpful, knowledgeable and friendly. Highly recommend this insurance agency if you’re looking for any kind of insurance."
We responded:
"Nicole, thank you for the great review. We are so glad to have you at our office. Yes, Tyson is fantastic. Please call if you need anything. Have a great weekend. "
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Sophie Machet

February 13, 2023

5  out of  5
rating by Sophie Machet
"We had Jess take care of setting up our home insurance today. She was very knowledgeable and made sure all of our questions were answered. We have both our cars insured with State Farm and have always had the best experience when filing claims. They're the best!"
We responded:
"Thank you, Sophie, for the five star review. Have a great day and please call if you need anything. "
Profile photo of Michael Winder

Michael Winder

February 13, 2023

5  out of  5
rating by Michael Winder
"Eric and his team are wonderful. Very nice and knowledgeable. I am so glad to have State Farm and Eric as our Agent for all our Insurance needs."
We responded:
"Michael, thank you so much for the awesome review. You're a long time State Farm client and we appreciate you so much. Have a great week! "