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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Linda McFann

January 31, 2024

5  out of  5 rating by Linda McFann
"Puuurfection! So seamless and so helpful."
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Chelle Marquardt

January 24, 2024

5  out of  5 rating by Chelle Marquardt
"Jessica helped us get the best product for our needs. Would recommend her and the team at Eric Lusby Insurance Agency for all of your needs!!!"
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Meghan a

January 20, 2024

5  out of  5 rating by Meghan a
"Bri was very friendly and helpful. She made my annual review a pleasure!"
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Jacob Davis

January 2, 2024

1  out of  5 rating by Jacob Davis
"Horrible customer relations. Can't even waive a $20 fee (for a 4-year customer) that they caused by typing in the wrong address and causing the bank to flag it as fraud. Can't imagine what kind of help they would be if there is an actual accident. Every person I talked to was unprofessional toward the end over $20. Apparently State Farm is so hard up for money that they can't accept their own mistakes and waive $20."
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Todd Moore

November 21, 2023

5  out of  5 rating by Todd Moore
"The only place I get insurance."
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Heidi Germain

November 3, 2023

5  out of  5 rating by Heidi Germain
"Great service"
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Erin Miles

October 4, 2023

5  out of  5 rating by Erin Miles
"Friendly and knowledgeable staff that I'd always helpful."
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ReAnna Whitcomb

September 29, 2023

5  out of  5 rating by ReAnna Whitcomb
"Thank You Jake at Eric Lusby State Farm office, I always appreciate Eric and his amazing staff.....there is a reason I have had insurance with you guys almost 20 years"
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Brad Maccall

September 4, 2023

5  out of  5 rating by Brad Maccall
"What can I say? This place makes you feel like family and knows the true meaning of customer service. I will be with them as long as I can help it. Highly recommend 10/10."
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Jaime Anderson

August 18, 2023

5  out of  5 rating by Jaime Anderson
"I had been with American Family since I started driving over 30 years ago. Out of nowhere they raised my rates astronomically and blamed the statewide insurance increase, yet would not provide me with a breakdown of what they were charging me or offer to negotiate with me after being a customer for so long. So...I said "so long." Someone recommended Eric Lusby and I'm so glad I they did because he was able to save me so much money! Was also super appreciative of the friendly staff that helped me get everything set up. :)"
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Chantell Hansen

August 11, 2023

4  out of  5 rating by Chantell Hansen
"Always helpful when needed"
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Vicki Filz

August 4, 2023

5  out of  5 rating by Vicki Filz
"Jessica Creasey was wonderful! She responded quickly, was attentative to details and has wonderful communication skills. So wonderful to receive excellent customer service! Thank you so much Jessica! Highly recommended!!!!"
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Josh Guddat

June 30, 2023

5  out of  5 rating by Josh Guddat
"We needed to switch insurances quickly and Jessica was super responsive in guiding us through the process. On top of that, Eric Lusby supports Pomona Elementary and we are proud to be customers!"
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Matthew Tipton

May 18, 2023

5  out of  5 rating by Matthew Tipton
"Absolutely wonderful experience! I was trying to find insurance for a new business start up and Jess literally saved the day! She worked with me to help find exactly what I needed and walked me through the entire process making sure I was covered with exactly what I needed. Without her I don’t think I would have ever gotten up and running. Thank you Jess, you’re my hero!"
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Erin Hepburn

May 17, 2023

5  out of  5 rating by Erin Hepburn
"Working with Jess and Eric has been an absolutely wonderful experience! Our insurance needs are complicated and Jess was so kind and patient with me throughout the process of switching our policies to State Farm. The knowledge, customer service and professionalism at Eric Lusby’s office goes above and beyond all of my expectations!!"
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April 11, 2023

5  out of  5 rating by TOM KENYON
"talk about one stop quality service, this is the place, Jamie handled my questions and was very helpful and listened and gave great advice, was very efficent with my time and adjusted my policies as requested, just awesome service, glad to have found this office and staff"
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Krista Page

April 6, 2023

5  out of  5 rating by Krista Page
"Jessica was wonderful! The service was amazing, professional and quick, and all of my questions were answered. I feel great about my experience here so far, plus I saved a lot of money. Highly recommend!"
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Rochelle Gudder

April 4, 2023

5  out of  5 rating by Rochelle Gudder
"I was helped by Jess Creasey in getting renters insurance and am very satisfied with my experience with this location? I was welcomed by all staff working as I walked in, and walked into a very clean and nice looking establishment. I had a few questions about the differences in renters insurance packages and Jess made the process easy on my end by answering all my questions and broke down numbers in a way that didn’t confuse me. I also had some questions about life insurance policies and Jess was happy to run some numbers to show me some different options. I am happy to have come to this location, the friendly staff, and stress-free environment made getting insurance a breeze."
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Beth Page

March 24, 2023

5  out of  5 rating by Beth Page
"Jess Creasey was amazing to work with! She is very personable and professional. We were able to save money and she made the process of changing agents a great experience. Highly recommend Jess and the Eric Lusby team!"
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Nicole Lee

March 23, 2023

5  out of  5 rating by Nicole Lee
"Tyson was very helpful, knowledgeable and friendly. Highly recommend this insurance agency if you’re looking for any kind of insurance."
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Sophie Machet

February 13, 2023

5  out of  5 rating by Sophie Machet
"We had Jess take care of setting up our home insurance today. She was very knowledgeable and made sure all of our questions were answered. We have both our cars insured with State Farm and have always had the best experience when filing claims. They're the best!"
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Michael Winder

February 13, 2023

5  out of  5 rating by Michael Winder
"Eric and his team are wonderful. Very nice and knowledgeable. I am so glad to have State Farm and Eric as our Agent for all our Insurance needs."
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Alicia Popham

February 1, 2023

5  out of  5 rating by Alicia Popham
"Best insurance place ever. I highly reccomend!"
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Connie Reynolds

January 29, 2023

3  out of  5 rating by Connie Reynolds
"I’ve been with Eric Lusby for a few years. I like them but the prices keeps going up."
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Carl Cilas

January 25, 2023

5  out of  5 rating by Carl Cilas
"Great agency,Jamie Smith is our personal agent, professional, knowledgeable, and always available. Glad we found her!"